My phone crashed, received a new phone, but it says my FB or Google account is neither of the 2 to continue playing, I’m level 24 and not sure what I’m suppose to do now, my player name is RENSHI..any help would be welcome

Answer: If your old and new phone is not in the same system, it will not recognise and link. Meaning,if your old phone is an iOS (Apple) and new is Android, or vice versa, it will not link and you will lose the account in the old phone… unless you have the same system again…

Some extra relevant information:

If you’ve recently experienced a phone crash and received a new phone, you may encounter issues when trying to access your gaming accounts such as Facebook or Google. This can be particularly frustrating, especially if you have progressed to a significant level and are unsure about the next steps. If you find yourself in this situation, here are a few suggestions to help you regain access and continue playing.

1. Double-check account details: Before taking any further actions, ensure that you have entered the correct login credentials for your game accounts. Verify your username and password for both your FB and Google accounts. Small errors in spelling or case sensitivity can lead to login failures.

2. Attempt different login methods: If you are certain that the login credentials are correct, try different methods to access your accounts. For instance, if you usually use Facebook to log in, try using your Google account instead, or vice versa. Sometimes, using an alternative login method can solve the issue.

3. Contact customer support: If you are still unable to access your game accounts, it is advisable to reach out to the customer support team of Rise of Kingdoms. Provide them with the relevant details about your previous account, such as your player name (in this case, RENSHI), level, and any other information that could assist them in locating and recovering your progress. Customer support can guide you based on their policies and procedures for account recovery.

4. Link your account: To avoid losing progress in the future, consider linking your game account with either your Facebook or Google account. This helps secure your progress and makes it easier to retrieve your account if you ever encounter similar issues in the future.

5. Take preventative measures: To avoid inconvenience in the future, make sure to regularly back up your game data on your devices. Enable automatic backups or manually save your game progress to the cloud or an external storage device. This way, if you face a similar situation again, you can easily restore your progress.

Remember, every game and platform may have unique account recovery procedures, so it is vital to follow the specific guidelines provided by Rise of Kingdoms’ customer support. By being proactive and taking the necessary precautions, you can minimize the risk of losing your progress and quickly get back into the game. Good luck!

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